Community Services Customer Feedback

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	Corporate Mission: Making Newmarket Even Better! Please take a few moments to assist us in achieving a higher level of customer satisfaction. Your identity will remain confidential and will not be recorded. If you would like a response to your comments, please provide your contact information in the area provided at the end of the survey. We value your input!

Did you visit a Town facility to receive this service or did we come to you?

I visited a facility

A Town employee came to me

Which facility did you visit?

Municipal Offices 395 Mulock Drive

Magna Centre

Newmarket Youth & Recreation Centre & Sk8Park

Ray Twinney Recreation Complex

Newmarket Seniors Meeting Place

Hollingsworth Civic Arena

Community Arena/Centre

None of the Above or N/A

Other, please specify

	What was the purpose of the visit?

	Time and date of visit/service:

	Please provide your level of satisfaction with the staff member and service you received:

Did any member of our staff provide exceptional service delivery?

Yes

If yes, please provide name and details.

Was the service you received today provided to you in an accessible manner?

Yes

If no, please explain

Did you have any problems accessing goods or services at the Town of Newmarket?

Yes

If yes, please explain.

Staff were well-informed with current information

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

The service was provided in a fair and consistent manner.

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Overall, did the service you recieve:

Exceed your expectations?

Meet your expectations?

Not meet your expectations?

	Please comment:

	Can you suggest methods of enhancing our service delivery to you?

	If you would like a response to your comments, please provide your contact information below:

Corporate Mission: Making Newmarket Even Better!

We value your input!